Venue Policies

The Fine Print

Will Call

Will Call is available for pick up as soon as tickets are purchased at the Pearl Concert Theater box office.

Only the cardholder with a photo ID and the credit card used is allowed to pick up will call tickets.

Tickets or passes left by touring personnel usually arrive in the box office approximately one hour before the event start time. Unfortunately, the Pearl Concert Theater box office personnel have no way of knowing who is to receive tour personnel tickets until they are delivered to the box office.

Patrons may also leave tickets at the will call window; however the Pearl Concert Theater box office cannot and will not accept responsibility for unclaimed tickets.

Tickets will be released only to the person whose name appears on the ticket envelope.

Age Restrictions

Children 6 and up are permitted in the Pearl Concert Theater. Everyone regardless of age (6 and up) must have a ticket to enter the theater.

Recording Devices

No cameras, audio or video recording devices are allowed in the Pearl Concert Theater. Any such devices may be subject to confiscation.

Accessible Seating

Accessible seating is available at the Pearl Concert Theater. For additional information regarding the availability of accessible seating, please call 702-944-3200.

Canceled or Rescheduled Events

In the event a performance is canceled or rescheduled, information is immediately placed on the Pearl Concert Theater website. We will make every attempt to contact individual ticket holders. However, please be aware that we may not be able to contact everyone. If an event is canceled, refunds will be issued at the point of purchase only.

If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available up until the rescheduled date.

Lost/Stolen Tickets

If tickets are lost or stolen, you should immediately contact the original point of purchase to inform them of the loss. Lost tickets are similar to lost cash, and tickets will be not be reissued unless ownership of a seat location can be verified. Reissue of a lost ticket is not guaranteed. If the ticket purchase can be confirmed, the box office will reissue the ticket to the original purchaser.

Thermal Tickets

Tickets printed for Pearl Concert Theater events are printed on thermal paper. The writing on the face of the tickets is burned onto the ticket surface rather than printed. Tickets stored in cars, especially in glove boxes or on dashboards or in other places of extreme heat, may turn completely black and become unreadable.

This can happen even if they are in an envelope. Should this occur, the box office may not be able to issue lost ticket passes if the original seats cannot be determined. Tickets should be returned to the point of purchase to determine if they can be replaced.


There are no refunds or exchanges for tickets purchased. If an event is canceled or rescheduled, tickets may be refunded at the original point of purchase.


The Pearl Concert Theater is located in the Palms Casino Resort which is just west of the Las Vegas Strip and I-15 on Flamingo Road. The box office is located inside the casino between the cage and buffet.


There is self-parking (located in the east garage off Hugh Hefner Drive and the west garage off of either Flamingo or Arville Road). There is valet parking available at the main entrance or west valet near the movie theater.


Artists appearing or performing at the Pearl Concert Theater have creative control over their own shows. The views expressed therein do not reflect those of Palms Casino Resort.



  • Palms Casino Resort
  • 4321 W. Flamingo Road
  • Las Vegas, NV 89103
  • 702.942.7777
  • Palms Place Hotel and Spa
  • 4381 W. Flamingo Road
  • Las Vegas, NV 89103
  • 702.942.7777


Palms Casino Resort

Internationally recognized for its exceptional accommodations, high-energy clubs, extravagant pools and world-renowned restaurants, the Palms Casino Resort captures all the excitement and energy of Las Vegas in one vibrant setting.

Situated on nearly 30 acres, we're a boutique property with three distinct towers - each offering unparalleled views of the Las Vegas Strip and Spring Mountains.

We've recently undergone a multi-million dollar transformation that has left nothing untouched. We've redesigned our rooms, added new culinary experiences, reimagined our gaming areas and created even more distinctive nightlife and daylife experiences. With a few surprises you'll have to come see for yourself.

We look forward to welcoming you as our guest. You won't believe what we've done with the place.