FREQUENTLY ASKED QUESTIONS

      Club Serrano is Yaamava’ Resort & Casino’s and the Palms Casino Resort’s FREE membership club and offers many benefits. As part of this player’s rewards program, players accumulate points based on the amount played and the amount of time played. These points may be redeemed for various, gifts, merchandise or added slot play and is your entrance to exciting promotions and special tournaments and other member exclusives. Joining Club Serrano is absolutely free and allows players to take part in great promotions and contests. Players can sign up for their Club Serrano membership by visiting any Club Serrano booth.

      Your current Club Serrano account and card can be used at the Palms, just like you do at Yaamava’. It will work at the slot machines, table games, hotel and other places you use your card at Yaamava’ today.

      Yes. Regardless of your tier level, your tier at BOTH properties will always be the SAME. Tier status is based on tier points earned at BOTH properties, Yaamava’ and Palms. Your tier points earned at Yaamava’ AND tier points earned at the Palms will count toward your tier status in Club Serrano.

      Some of the previous Palms accounts will be added into Club Serrano. For those accounts, guests will still need to come to the Palms or Yaamava’ to set up a PIN and pick up their Club Serrano card. If your information is not in Club Serrano, we will be happy to set up a new account for you in Club Serrano and present you with a card that you can use at either Palms or Yaamava’.

      All 3 are earned at both properties by using your players card at the slot machines, by inserting it into the card reader or at the table games by providing it to the table games dealer when you start your play. 

      • Tier Points are earned at both slots and tables and accumulate on a calendar basis from January 1 to December 31. Tier Points are used to determine your Club Serrano Tier at both properties. See Club Serrano Rules for details. 
      • Slot Points are earned at the slot machines only. Regardless of where they are earned, your Slot Points can be redeemed for free play at the slot machines at either property. See Club Serrano Rules for details. Earned Rewards are earned at the slot machines and table games. 
      • Earned Rewards can be spent at most food and beverage, retail and hotel outlets. 

      Regardless of where they are earned, Earned Rewards can be redeemed at either property (where Club Serrano cards are accepted). See individual properties for locations and details.

      If that information is already on your Club Serrano account at Yaamava’, it will be on that same account for Palms, with the same Club Serrano Account Number.

      Exactly! If you lose your card, just visit any Club Serrano booth at either property, show them your ID and they will provide you with a replacement card for your existing Club Serrano Account Number. That replacement card will now work at either property.

        Yes, your existing Club Serrano Card from Yaamava’ will work at the Palms; there is no need to get a new card at this time. You can go directly to a slot machine/table game with your existing card.

        You do not need to set a new PIN to use your existing Club Serrano card from Yaamava at the Palms; your PIN will be the same at both properties.

        Yes, your Club status will be the same at Yaamava’ and at the Palms. For example, if you’re an Emerald card tier level at Yaamava’ you will be the same at the Palms. Plus, any tier points earned at either location count toward your Club Serrano status.

        Club Serrano tier points can be earned at both properties by playing with your Club Serrano card inserted in machines, or by presenting you card when playing tables. All of your tier points earned during the calendar year count toward your Club Serrano tier status.

        Earning tier points in the Club Serrano program is the same at Yaamava’ and the Palms. When you play using your Club Serrano card at either property any tier points you earn will count towards your club level.

        Yes, you can earn tier credits for your play at the Palms even if you usually play at Yaamava’. Tier credits are earned at both properties as long as you play with your Club Serrano Card inserted in machines, or by presenting your card when playing tables.

        At this time, you cannot use your Club Serrano Card at the Palms Sportsbook.

          Although there are some similarities in the benefits offered at Yaamava and the Palms, due to differences in the properties some benefits are unique to each location. Players in all card tier levels are eligible to earn:

          • Rewards Multipliers
          • Invitations to exclusive casino events
          • Free self-parking
          • Access to entertainment ticket pre-sales for select shows at both properties.

          Players in the Amber, Diamond and Turquoise card tier levels are eligible to earn.

          • Room upgrades at both properties (based on availability and play)

          Players in the Diamond and Turquoise card tier levels are eligible to earn:

          • Free Valet
          • VIP Parking
          • Priority Access at Club Serrano desk
          • Priority Reservations for property amenities through VIP Host or VIP Services

          Players in the Turquoise card tier level are eligible to earn:

          • Priority Valet Service

          All other Club Serrano benefits are unique to either Yaamava or the Palms

          Yes, your points earned at Yaamava’ or the Palms can be redeemed at either location.

          Club Serrano tier points can be earned at both properties by playing with your Club Serrano card inserted in machines, or by presenting you card when playing tables. All of your tier points earned during the calendar year count toward your Club Serrano tier status.

          VIP Parking is offered to Diamond and Turquoise members at both Yaamava’ and the Palms. Free valet is offered to Diamond and Turquoise members at Yaamava’ and all card tier levels at the Palms. Turquoise level players have priority valet service at both properties.

          The Club Serrano tiered club program follows the same club status expiration date, at both properties, which is a calendar year.

          We hope you will have the opportunity to visit both Yaamava’ and the Palms at some point. A Club Serrano member’s card tier is determined based on your earned tier points, regardless of whether you earned them at Yaamava’ or the Palms. You club tier status is based on your total club tier points earned in a calendar year no matter which property you are playing at.

          Yaamava’ offers discounted check cashing fees or free check cashing, depending on your card tier level. This benefit is not available at the Palms at this time.

          You will need to apply for a separate line of credit at each property. For example, if you have a current line of credit at Yaamava’, you will need to apply for a separate line of credit at the Palms. Information on the Palms Credit program will be available soon.

          Club Serrano offers Yaamava’ guests hotel discounts from 10% to 25% based on your card tier levels. This club benefit is not available at the Palms at this time; however, hotel discounts may be available and are based on your individual play.

          Club Serrano offers Yaamava’ guests food and beverage discounts from 10% to 25% based on your card tier levels. This benefit is not available at the Palms at this time; however, food and beverage discounts may be available based on your individual play.

          Club Serrano offers Yaamava’ guests retail shop discounts from 10% to 25% based on your card tier levels. This benefit is not available at the Palms at this time; however, gift shop discounts may be available based on your individual play.

          At this time there are no additional benefits for playing at both properties. Be sure to always play using your Club Serrano card at both Yaamava’ and the Palms to earn the most rewards.

          The Palms offers Diamond and Turquoise card tier levels VIP lounge access for Hotel Check-in. Priority hotel check-in is not currently available at Yaamava’.

          Diamond and Turquoise card tier levels are offered Premium Seating at select shows at the Palms (based on availability and play) and Priority access at the AYCE Buffet. Diamond and Turquoise card tier levels also receive Priority Reservations for property amenities through VIP host or VIP services at both Yaamava’ and the Palms.

          The Palms may offer locals discounts for guests who sign up for a Club Serrano card, based on play; offers will be sent to local guests periodically.

            At this time, we do not offer the same promotions at each location. Each casino will have their own lineup of casino promotions and giveaways.

            At this time, you can only earn entries into Yaamava’ promotions at Yaamava, and Palms promotions at the Palms.

            At this time, you can only use your birthday offer at Yaamava’. Continue to play with your Club Serrano card when visiting the Palms to receive other offers based on your play.

            At this time entry multipliers are only available at Yaamava’ and are only available for select promotions. Be sure to check with Club Serrano for complete details on promotions.

            You may be eligible to receive direct mail offers from both Yaamava’ and the Palms depending on your individual play.

            At this time, you can only use your Yaamava’ Free Play/hotel/dining offers at Yaamava’.  Continue to play with your Club Serrano card when visiting the Palms to receive direct mail offers based on your play. 

              Yes, you can use earned rewards from Yaamava’ to book a hotel room at the Palms..

              In order to use your earned rewards to book a hotel room at the Palms, you must call reservations at 866-752-2236.

              Or can earned rewards be used to pay the resort fee. At this time, tax and fees must be paid separately from your earned rewards.

              Resort fees are in place to support the service and amenities for guests during their stay while visiting the Palms, which is $32+tax per night. The resort fee covers gym access, free Wi-Fi in the room and unlimited local and 800 calls.

              Yes, your host can assist in booking your stay at the Palms. Feel free to reach out directly to your host to get started.

                Yes, account details can be found on the kiosks at either property.

                Yes! To ensure you stay up to date on Palms exclusive offers, promotions, and events download the Palms Casino Resort App on iOS or Android. 

                If you already have a My Club Serrano Login on the Yaamava’ website, you will not need a separate account for the Palms Online. Functionality for club login on the Palms website will be coming soon and there will be no need for a separate username and password if you already have a login on the Yaamava’ website.

                You can only redeem your free play voucher at the property you cashed out at. For example, if your free play voucher was cashed out from a machine at Yaamava’ you can only redeem it at Yaamava’.

                At this time, gift cards purchased at Yaamava’ can only be used at Yaamava’.

                Two separate win/loss statements will be generated from each property.

                We treat exclusions on a one-to-one basis depending on the guest. Please contact us for more information.

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