Club Serrano membership is free.
Must be 21 years of age or older to participate.
Valid, unexpired government-issued photo identification is required when applying for membership and for all player transactions.
Club Serrano club card points, offers and Earned Rewards are not transferable, including upon account termination, death or divorce. Benefits are intended for the member listed on the account only, and only the named account holder may use the card or access account information. Members are not allowed to share their Club Serrano card with another player. In addition, members (or players who do not have a Club Serrano card) are not allowed to use the Club Serrano card belonging to another player. Any member or player violating such rules may be excluded (banned) from the Yaamava’ Resort & Casino and Palms Casino Resort gaming facilities.
Club Serrano card does not constitute a financial account and does not entitle the player to any financial services. The term “account” is used solely to describe the Club Serrano card which is used primarily for tracking gaming activity, transactional activity, and Earned Rewards. Club Serrano points have no cash value.
Members should report a lost or stolen card immediately. A duplicate card can be issued with proper identification. Yaamava’ Resort & Casino and Palms Casino Resort are not responsible for lost, stolen or misused cards.
Members with proper identification wishing to play multiple machines simultaneously may request duplicate cards. Distribution of cards to players other than those registered to the account may result in revocation of membership and forfeiture of any Earned Rewards, points, promotional offers or other club benefits. Violations relating to the aforementioned activity may also result in the member being excluded (banned) from the Yaamava’ Resort & Casino and Palms Casino Resort gaming facilities. Advantage or team play is expressly prohibited and may result in the exclusion (banning) of those players participating in such activity.
Club Serrano cards are used to track slot and table games play and accumulate Tier Points, Slot Points and Earned Rewards by the member only.
For each $1 wagered in slot machines, members earn 1 Slot Point and 1 Tier Point. For each $2 wagered in video poker machines at Yaamava’ Resort & Casino, members earn 1 Slot Point and 1 Tier Point. For each $4 wagered in video poker machines at Palms Casino Resort, members earn 1 Slot Point and 1 Tier Point.
Slot Points can be converted to Free Play – $1 for 500 points. Minimum redemption is $5 for Yaamava Resort & Casino. Palms Casino Resort minimum redemption is $1.
Tier Points for table game play are based on game type, average bet and time played.
Earned Rewards can be redeemed at participating food outlets, retail shops for entertainment tickets and more.
The member is responsible for their Club Serrano card to be inserted properly in the slot machines and/or presenting their card to a Dealer or Table Games Supervisor prior to playing to ensure proper tracking.
Club Serrano Tier Level is based on points earned in a calendar year. Membership that shows no activity for a period of twelve (12) months will be considered inactive. Remaining points and earned rewards may be retired.
Management reserves the right to adjust account status due to computer error, machine malfunction or operator error or to cancel accounts for fraud or other misuse or attempted fraud or misuse of the Club Serrano card.
Members agree to allow the use of their name or likeness for promotions/advertising and announcements without compensation where permitted.
All decisions regarding the interpretation of rules and eligibility for this club lie solely with Yaamava’ Resort & Casino and Palms Casino Resort, whose decisions are final.
Management reserves the right to modify, cancel, change or revise policies and benefits at any time without notice.
Individuals who are excluded from the casino by their own request or excluded at the discretion of Management are ineligible.
In the event of account termination, for any reason, Management reserves the right to revoke the member’s Earned Rewards, points, promotional offers, or any other club benefits earned prior to termination.
Employees of Yaamava’ Resort & Casino are not eligible for Club Serrano membership. All employees are encouraged to refer to the applicable Team Member gaming policy prior to visiting Yaamava’ Resort & Casino and Palms Casino Resort gaming facilities.
By participating in this program, participants agree to these terms, conditions and rules. If a participant would like to opt out of correspondence from the casino they should notify Club Serrano management. Unauthorized or fraudulent use may result in termination of benefits and/or membership. In the event a member’s benefits and/or membership are terminated for any reason, Palms Casino Resort shall have no obligation to award any compensation, and there shall be no other recourse for the account termination or revoked benefits.
Please gamble responsibly. If gambling is affecting your life or the life of someone you care about, Yaamava’ Resort & Casino guests should call the California Problem Gambling Helpline at 1-800-GAMBLER (800.426.2537) or the Nevada Council on Problem Gambling Helpline at 1.800.522.4700 for Palms Casino Resort guests.