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FREQUENTLY ASKED QUESTIONS

Gaming

What is the gaming age?

Palms Casino Resort gaming age is a 21 and over.

What are the different types of card games offered at Palms Casino Resort?

Palms Casino Resort card players can enjoy Blackjack, Baccarat, Ultimate Texas Hold Em’, Three Card Poker and Pai Gow Poker.

Does Palms Casino Resort offer sports betting?

Sports Betting is offered and managed by William Hill.

Is there a high limit room?

Yes. Guests can enjoy an elegant and spacious High Limit room, designed and staffed with the high-limit player in mind.

Do you extend Casino credit to your guests?

We extend credit to guest through a credit application process.

Does Palms Casino Resort offer a rewards program for players?

Club Serrano is our reward club program.

Before You Arrive

How many guests are allowed in the room?

Hotel policy allows a maximum of (4) four guests over the age of 12, and (1) guest 12 or younger per room. If there are more than 2 people over 18, there will be an additional charge of $30.00 plus tax per additional guest, per night.

Does Palms Casino Resort allow pets?

Palms Casino Resort allows service animals on its premises to provide assistance to people with disabilities in accordance with the Americans with Disabilities Act (ADA). Under the ADA “a service animal is a dog that has been individually trained to assist a person.

What type of parking arrangements does Palms Casino Resort offer guests?

Self Parking and Valet are FREE and always easy and convenient at Palms Casino Resort.

Do you have charging stations?

We do not have charging stations.

What are check-in and check-out times?

Check in time is 3pm, while check out time is 11am.

What’s the minimum age requirement for check-in at Palms Casino Resort?

21

What security deposit is required?

The security deposit is $100 per night, per room on a debit or credit card. Suite deposits may be higher.

What is the resort fee?

The resort fee is $32+tax per night. The resort fee covers gym access, free Wi-Fi in the room, and unlimited local and 800 calls.

What types of amenities are included in your rooms?

In room safe, mini bar, hair dryer, iron, iron board, etc.

What type of transportation is offered from the airport to Palms Casino Resort?

To book transportation, please contact our Concierge at [email protected]

How do I add an additional guest to my reservation?

contact room reservations prior to arrival at 702.942.7777 and if on property, contact the front desk.

How can I arrange an amenity for a special occasion?

Please contact our Concierge at [email protected] for amenity options.

During Your Stay

Do you have a lost and found?

Please visit https://www.chargerback.com/ and select Report Lost Item.

Does Palms Casino Resort have WIFI?

Yes, we offer FREE WIFI to each of our guests while visiting the Casino.

Is there security in and around the parking structure?

Yes. Palms Casino Resort provides the highest level of security measures and continues to maintain this level of security to ensure an enjoyable and safe entertainment experience for our guests.

What are this month's promotions?

Keep up to date with our promotions and earn rewards today by signing up for our Club Serrano Membership. Win cash, Free Play for free slot play, entries into VIP slot tournaments, qualify for special promotions, weekly giveaways and more!

Do you offer hairdryers in your guest rooms?

Yes, each room is equipped with a complimentary hair dryer for guest’s usage while staying at Palms Casino Resort.

Does Palms Casino Resort offer a pool and hot tub?

Yes, bask in the Las Vegas sunshine in our newly remodeled pool experience. Featuring a bubbling hot tub, outdoor fire pit and comfy lounge chairs.

Is room service available? If so, at what times?

Room service is available daily, Sunday – Thursday: 6:00am – 12:00am & Friday – Saturday: All Day.

How can I get a late check-out?

contact the front desk on the day of departure. You can also pre purchase to guarantee during booking.

Is smoking marijuana permitted at your property?

While the state of Nevada has made it legal to purchase marijuana, it is illegal to smoke marijuana in public areas or anywhere on our property-including inside our guest rooms-with state fines ranging from $250-$700.

Do you allow smoking in the resort?

Yes in designated areas. However, all rooms in the hotel are non-smoking.

Are refrigerators available?

Upon request at an additional fee.

Are roll-a-way beds available?

Upon request at an additional fee.

Are there coffee makers available?

At this time, only Palms Place offers coffee makers in the rooms.

Does your property have a monorail system?

No.

Do you allow outside food and beverage or raft/tubes into the pool?

We do not allow glass, outside food or beverage, rafts or tubes into the pool area.

Do you offer a shuttle to the strip?

At this time we do not offer shuttle service to the strip.

After Your Stay

I need my win/loss statement.

You can visit the Club Serrano booth at the Casino or call Casino VIP Services at 866.942.7776.

I left something at the hotel, can you help me find it?

Please visit https://www.chargerback.com/ and select Report Lost Item.

How can I get a copy of my bill?

For a copy of your bill please contact Room Reservations at [email protected] or by calling 702.942.777

General Questions

What types of employment opportunities does Palms Casino Resort offer?

To review our open positions and/or to apply visit: https://palmscareers.com/.

Where can I update my contact information?

You can visit any Club Serrano booth at the Casino.

What services are available for gambling addiction at Palms Casino Resort?

The casino has taken an aggressive approach to responsible gambling, posting signage and placing brochures in highly visible locations throughout the property and directing patrons to the 24-hour confidential Problem Gambling Helpline: 1.800.GAMBLER.

What types of ID are accepted?

limited to U.S. state issued identification card, Mexican Matricula identification card etc.); Passport (U.S. or foreign); Tribal identification card (if anti-counterfeiting mechanisms are in place); U.S. issued Permanent Resident identification card (also known as a green card or alien identification card; or U.S. Military identification.

Is there a dress code?

Any attire the Palms Casino Resort management finds inappropriate or offensive will not be permitted. Any guest who alters his/her appearance after entering so that he/she is no longer within the dress code guidelines will be asked to leave the premises.

Are there ATMs available at Palms Casino Resort?

Yes, we have over 60 ATMs and CDUs (Cash Dispensing Units) conveniently located throughout the Casino.

Can I cash a personal check at the Casino?

Customers can cash personal checks but will be charged additional fees.

Do you have rooms that have services for those with disabilities?

Yes, we have hearing and mobility accessible rooms.

What are your health & safety measures?

We have carefully developed a framework of standards to reopen our Tribal enterprises safely, thoughtfully, and in conjunction with advice from internal and external industry experts.

Pool

Dress Code?

Proper fashionable beach club attire required. Jeans, pants, excessively torn or cut–off clothing, excessive baggy clothing, offensive prints on clothing, pasties, and see–through bathing suits are prohibited. We support your right to adorn your body with art. However, management reserves the right to decline entry to, or remove after entry, any guest with excessive, offensive, or extreme tattoos or body modifications.

No glass, outside food & beverage allowed on the pool deck.

Exceptions include coffee in a disposable paper cup and empty water containers.

Marijuana products are prohibited throughout the resort.

No smoking allowed on the pool deck. This includes cigarettes, cigars, cigarillos, vapes, and e-cigs are not permitted, subject to management discretion.

All persons and bags will be searched

Weapons (any item that may be used to cause bodily harm), controlled substances, eye drops/nasal sprays, gum/mints/breath strips, vitamins/supplements, over–the–counter medications, prescription medication in excess of a daily dose (must have valid ID to verify ownership of prescription), GoPros, professional cameras or video equipment, any other wearable technology, laptops, selfie–sticks, speakers, colognes/perfumes, and party props are prohibited. Palms Management reserves the right to make the final decision on any restricted item to ensure the safety of all guests. Guests who do not follow Palms Pool policy may be asked to leave the venue.

Zero tolerance policy

All personal items will be searched. Also, no lewd conduct or nudity allowed. Guests who are noticeably intoxicated or under the influence of alcohol or a controlled substance will be denied entry and will not be eligible to receive a refund. This is not an all-inclusive list and Management reserves all rights. Changes can and will be made on a case-by-case basis. Thank you for your cooperation as we ensure this is a fun and safe area for all of our guests.

Please be advised

Water cannons are in use within this area. They will sporadically release high pressured water across the pool deck. They also cause loud noises and exposed areas will get wet. Items left out may get wet. We are not responsible for damaged personal belongings. For more information, please ask a pool attendant.

Notice of filming

This area may be occasionally used to photograph, and record video and film footage in connection with the promotional and publicity campaigns of Palms Casino Resort. By your presence in this area, you acknowledge that you have been informed that you may be photographed or recorded. Furthermore, by your presence here, you grant permission for your likeness to be included therein without compensation, credit, or other consideration. Additionally, live streaming of events on various social media platforms may occur.

Are children allowed at the resort pools?

Yes. All ages are welcome between the hours of 10AM and 7PM. The east pool will be used for 21+ events.

Are lounge chairs available?

Yes. Lounge chairs are complimentary and open on a first come first served basis.

Are umbrellas available?

Yes. A limited number of umbrellas are available with a daybed reservation and upon request (subject to weather).

What is included in the cabana?

Cabanas feature their own sound system, TV, ceiling fan, and safe for personal belongings. A personalized cabana host is available for food and beverage service. Specific cabanas also include a private restroom, jacuzzi or plunge pool.

Are lockers available at Palms Casino Resort Pool?

No. However, safes are available with a cabana rental.

Are decorations permitted for special occasions?

Yes. You may decorate your cabana for your celebration.

Is there entertainment?

Yes. DJs are spinning a mix of open format and top 40 hits from 1PM-6PM every Friday – Sunday.